Policies

Our policies: The Hoffman Haus is an exclusive property where every guest reservation is both important and special to us.

Our daily housekeeping services are suspended, however, we are happy to deliver any of our amenities, linens or towels to your door upon request.

A credit card number is required to secure your reservation. Your credit card will be charged the day of check-in. In the instance that you are "GIFTING" a stay, please call our office for payment arrangements.

All reservations are subject to a $25 cancellation fee. If the cancellation is made within 48 hours of the reservation date, one night’s stay will be assessed. Failure to call and cancel the reservation will result in being charged for the complete stay. A 30-day cancellation notice is required on multiple room bookings, whole house bookings, and for some holidays and special events.

CONCIERGE SERVICES: We offer in-room concierge services such as meat & cheese platters, french press coffee, hot tea and chocolate covered strawberries. Please order by 3pm for next day delivery. These items are at an additional cost and can billed to the card on file or paid separately.

Check-in: Check in is contactless and from 3pm onwards. You may arrive to the property locate your room and use your door code to enter your room. This code will be emailed to you the day before your arrival. If you require early check-in or have any questions about our check-in procedures, please call our Front Desk at 830-997-6739. Our office is open from 9am to 4pm. Our after hours numbers are posted on our large covered porch, if you need assistance give us a call!

Check-out: Check-out is at 11:00 AM. You can bring your key to our Front Desk office or simply leave the key in your room. If you would like a late check-out, please contact our Front Desk.

TO BOOK A SPA APPOINTMENT please contact our Massage Therapist, Gaby at 830-992-0349. Please notify her 24 hours in advance to cancel or rebook an appointment in order to avoid a charge for the session.

No smoking is allowed in any indoor area, however designated outdoor areas are available.

Special situations allow for children and pets: please call to make arrangements.

In the unlikely event that damages occur in a room, the guest will be responsible for the repair or replacement of any breakage, loss or damage to the property and furnishings and will have to pay before departure. We reserve the right to charge this to your credit/debit card.

Hoffman Haus bears no liability for any injuries, etc., which may occur during a guest’s stay while they are on Hoffman Haus property. Guests assume all responsibility for any accident, incident or occurrence related to their presence at and use of Hoffman Haus.